Account & Data Deletion
- Your profile and login credentials (Apple ID / Google OAuth identifier) are permanently removed from our authentication servers.
- All workout logs, exercise history, sets, repetitions, and volume records are permanently deleted.
- All Personal Record (PR) achievements, unlocked 3D trophies, and RPG level progression are erased.
- Note on active subscriptions: Deleting your account does not automatically cancel an ongoing App Store subscription with Apple. Please cancel your subscription via iOS Settings prior to account deletion.
Method 1: Immediate In-App Deletion (Recommended)
If you have the TrainXP app installed on your iPhone or Android device, you can delete your account immediately with zero wait time:
- Open the TrainXP app.
- Tap the Profile tab in the bottom navigation bar.
- Tap the Settings (Gear icon) in the top-right corner.
- Scroll to the bottom of the screen and tap "Delete Account & Data".
- Confirm your selection in the alert prompt.
Your account and all associated database records will be erased immediately, and you will be signed out.
Method 2: Web Deletion Request
If you have uninstalled the app or cannot access your device, submit a deletion request directly to our engineering team:
Submit Deletion Request by Email
Send an email from your registered account email address to:
Subject line: Account Deletion Request - TrainXP
Body: Please include your registered email address or Apple Relay email. We will verify your request and purge all database records within 24–48 hours, sending you a final confirmation once completed.
Questions or Inquiries?
For any privacy inquiries or assistance regarding your data rights under GDPR and CCPA, please contact our Data Protection Officer at support@calgo.tech.