TrainXP Support Center
Direct Email Support
Have questions, feature requests, or technical issues? Contact our engineering team directly:
Backup: linhd220901@gmail.com · Responses within 24 hours
Account & Data Management
Need to request data export or permanently delete your account and fitness logs?
Manage Account Deletion →Frequently Asked Questions
How do I restore my TrainXP Pro purchase on a new iPhone?
If you upgraded your phone or reinstalled the app, make sure you are signed into the same Apple ID used to make the purchase. Open TrainXP → go to Profile → tap Settings (Gear icon) → select "Restore Purchases". Your Pro status will activate immediately.
How do I cancel or modify my TrainXP Pro subscription?
Subscriptions are managed securely via your Apple ID:
- Open the Settings app on your iPhone.
- Tap your Name / Apple ID banner at the very top.
- Tap Subscriptions.
- Tap TrainXP.
- Tap Cancel Subscription (or select a different billing tier).
You will retain full Pro access until your current billing period ends.
How do I enable Live Activities on my Lock Screen and Dynamic Island?
TrainXP supports real-time rest timers and active set loggers on iOS 16.1+:
- Open iPhone Settings → scroll down to TrainXP.
- Ensure Live Activities is toggled ON.
- For fastest countdown refresh, also turn on Frequent Updates.
How do I unlock higher RPG tiers (Gold, Diamond, Prismatic)?
Trophies for Bench Press, Squat, and Deadlift are awarded based on your strength-to-bodyweight ratio:
- Bronze / Silver: Great starting strength baseline (0.5x - 1.0x bodyweight).
- Gold: Solid advanced lifter standard (1.0x - 1.75x bodyweight).
- Diamond / Ruby: Elite powerlifter tier (1.25x - 2.75x bodyweight).
- Prismatic: Legendary mastery (2.0x+ bench, 2.5x+ squat, 3.0x+ deadlift).
How do I report a bug or request a feature?
Email our product team directly at support@calgo.tech. Please include your device model, iOS version, and a brief description or screenshot of the issue.